Questions Fréquentes

Check most frequently asked questions here, if you still need help then please contact us at serviceclient@vilhelmparfumerie.com

Shipping

We deliver in the following countries :

Metropolitan France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Afghanistan, Bahrain, South Korea, United Arab Emirates, India, Japan, Kuwait, Malaysia, Philippines, Hong Kong, Singapore, Taiwan, Holy See (Vatican City State), Liechtenstein, Aruba, Bahamas, Barbados, Grenada, Trinidad and Tobago, Argentina, Brazil, Chile, Colombia, Venezuela, Norway, Switzerland, Thailand

For North America deliveries, please go to our dedicated website for this zone : https://us.vilhelmparfumerie.com

In the event of delivery outside metropolitan France, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsability, both in terms of declaration and payment. You are invited to check with your local authorities prior to the order.

Metropolitan France 

  We offer free shipping on all orders over 80

 Free returns.

European Union 

We offer free shipping on all orders over 100€

We cannot ensure returns.

International

We offer free shipping on all orders over 250€

In the event of delivery outside metropolitan France and throughout the world. The other delivery costs of the products are the responsibility of the customer. In the event of delivery outside metropolitan France, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsibility, both in terms of declaration and payment. You are invited to check with your local authorities prior to order.  

We cannot ensure returns.

Want to know more about Shipping Policy

Most of our orders are shipped within the 1 business day after your purchase from our french warehouse, pending availability and credit verification.

Once your order is shipped, we estimate you will receive your order within :

* European Union and Metropolitan France  : 2-3 business days of its ship date

* International : 4-5 business days weeks of its ship date

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

We do not ship on the weekend.

Contact our customer service as soon as possible by email serviceclient@vilhelmparfumerie.com. We will do our best to help you.

We are sincerely sorry for this inconvenience.

Please contact our customer service by email at serviceclient@vilhelmparfumerie.com and we will do our best to resolve your situation as soon as possible.

We make every effort to ensure you receive your orders in the best conditions.

If your package is damaged, if your item is missing or if you have received the wrong item you did not order, contact our customer service by email at serviceclient@vilhelmparfumerie.com and we will do our best to resolve the situation as quickly as possible.

Sampling

Yes! Each fragrance you order* comes along with a sample kit : a trio of 2ml samples.

Sample kit Composition :

  • One sample of the same fragrance so you can try it out before opening your fragrance box packaging.
  • We also offer you two samples of other Vilhelm Parfumerie fragrances that you may like.


*if you purchase one of the full-size products

Returns

If you wish to cancel your order, contact our customer service https://vilhelmparfumerie.com/pages/contact-us as soon as possible: we will do our best to help you.

If your order is already being prepared, we will unfortunately not be able to cancel it. In this case, you must send us back your unwanted item by mail (France only). More information on return conditions https://vilhelmparfumerie.com/pages/terms-and-conditions

 

1. I have try with the sample and the packaging of the bottle is NOT opened

If your perfume does not suit you, you have 30 days from the delivery date to return your unopened package to us in its original case free of charge.

Please consider, that only the return shipping from France will be accepted. For more details on our return policy, or to find out how to obtain your return label, contact customer service.

2. I have try with the fragrance and the packaging of the bottle is opened

Unfortunately, for hygienic reasons, if the packaging of the bottle has been opened or the bottle used, we cannot refund you. To test your perfume, it would more useful for you to use the sample included in your package. Make sure you like the fragrance before opening it.

In order to verify that our perfumes have not been used and are still in their original packaging, we manually control each returned order. However, in order to guarantee to our customers the fullest conformity of our perfumes, they will be used later as testers for our distributors.

Return packages take between 5 to 10 working days to be delivered to us after deposit. We advise you to keep your tracking number and your proof of deposit. Once your package has been received, give our logistics team a few days to process your request. You will receive an email when your refund has been made. Refund is made on the means used for payment. If the fragrance was paid with a gift card, you will receive a new one by email.

We accept returns under the following conditions:

  • Return from France are only accepted. Please, accept our apologies for the inconvenience. Our clients' satisfaction is very important for us, and we are trying to improve our customer experience. We hope to open the return and exchange to other countries soon
  • Products must remain film protected, including the packaging and the special accessories. Incomplete, damaged, opened, or altered items will not be accepted for return
  • Return made after 30 days of the delivery, will not be accepted
  • The package of the returned item must be sent to a courier within 30 days of the return authorization

Returns are free, please contact customer service through email, we will explain the all the steps to return your item.

 You will be reimbursed within 30 days of receipt of your items returned to our warehouse, by crediting your bank card or your Paypal account.

Once your items is returned, you will be notified by email.

Payment Methods

Vilhelm Parfumerie accepts payments by bank card or Paypal or through our virtual Vilhelm Parfumerie gift card.

We accept the following payment methods:

  • PayPal
  • Apple Pay
  • Following bank cards: VISA, MASTERCARD, AMERICAN EXPRESS

Your payment will be debited upon dispatch of your order

And don't worry: everything is 100% secure with AES-256 encryption

The virtual gift cards available on our site allow you to buy 3 different virtual gift cards by credit card or paypal.

 € 80, € 150 and € 210

It is not possible to buy a Vilhelm Parfumerie virtual gift card with a Vilhelm Parfumerie virtual gift card. It cannot be exchanged or refunded, valid for 1 year from the date of reception with an email confirmation

Your invoice will be sent to your email address.

If you lose it, you can find it any time on vilhelmparfumerie.com, in the "Order history" section of your account

First check that you did not make any mistakes when entering your credit card number.

If that still does not work, you can call our customer service https://vilhelmparfumerie.com/pages/contact-us: we will do our best to help you.

Orders

Step 1

Select the perfumes you want to buy and add them to your basket. Once your basket is complete, click on "check out".

Step 2

Is it your first order ? You can create your Vilhelm Parfumerie customer account. Already have an account ? You just need to identify with your email address and password.  

Step 3

  • Information stage, enter your shipping informations and click on " continue to shipping"
  • Shipping stage, choose your delivery method and click on " continue to payment"
  • Payment stage, choose your payment method, enter your billing information and click on "pay now"

Step 3

Your order is registered. In a few minutes, a confirmation email will be sent into your mailbox. We will ship your package with great care and you will receive it within a few days. https://vilhelmparfumerie.com/pages/terms-and-conditions

A problem? Contact our customer service if you have any questions  https://vilhelmparfumerie.com/pages/contact-us

You have different options to order the fragrance :

Newsletters

Make sure that the email entered is the right one to receive our newsletter.

No errors to report? So take a look at your spam emails: you might find our newsletters there.

If you still can't find anything, you can call our customer service serviceclient@vilhelmparfumerie.com or https://vilhelmparfumerie.com/pages/contact-us

You can unsubscribe to the Vilhelm Parfumerie Newsletter at any time via the link in the emails sent.

Account and Personal information

All your personal information given to us is strictly confidential and we will never pass it on to other brands, unless expressly agreed by you. And in accordance with the Data Protection Act of January 6, 1978 modified by the law relating to the protection of personal data of June 20, 2018 and the provisions of the General Regulations on Data Protection of April 27, 2016, you have a right to access, rectification, opposition, limitation of processing, erasure and portability of the data you have provided to Vilhem Parfumerie. If you wish to exercise these rights, simply send an email to serviceclient@vilhelmparfumerie.com or via the form https://vilhelmparfumerie.com/pages/contact-us

We recommend you to create your account to place any order on the vilhelmparfumerie.com. It will only take a few seconds! Your account will be useful as you will be able to track your orders, your returns, your refunds, ans save your different delivery addresses to order faster on it ... You will not regret it, we promise.

You want to leave us? Too bad ... But it's very easy: just send a quick email to serviceclient@vilhelmparfumerie.com and voila ! We will delete your account.

Shops and Store Locator

A small click in the "store locator " section at the bottom of any page of the site, et voila ! You will find in a few seconds the nearest Vilhelm Parfumerie store.

Want to work with us ?

Please, contact : talent@vilhelmparfumerie.com or upload your resume on the Talents Page 

Thanks for visiting our FAQs page!