- Europe perfume orders: free shipping & 3 complimentary samples -

Shipping policy

AVAILABILITY OF SERVICES

The delivery service for the products offered on this website is available for the following countries:

Metropolitan France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bahrain, South Korea, United Arab Emirates, India, Japan, Kuwait, Malaysia, Philippines, Hong Kong, Singapore, Taiwan, Liechtenstein, Venezuela, Canada, Norway, Switzerland, Thailand.

For shipping to the US, please use the dedicated website: https://us.vilhelmparfumerie.com/

In the event of delivery outside metropolitan France and throughout the world. The delivery costs of the products  are the responsibility of the Customer. In the event of delivery outside metropolitan France, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsibility, both in terms of declaration and payment. You are invited to check with your local authorities prior to  order. 

 

METHOD AND DELIVERY TERMS

Subject to the provisions of clause 8 above relating to the availability of products, and except in exceptional circumstances, we will use our best efforts to deliver the product(s) shown on the Shipping Confirmation before the delivery date indicated or, if no date is indicated, within the indicative period given when choosing the method of delivery, and in any event within a maximum period of 30 days from the date of the Order Confirmation.

Delays may nevertheless occur in the event of unforeseen circumstances or for reasons related to the carrier or the place of delivery. 

As for the virtual gift card, it will be delivered on the date you have indicated when you place the order.

Shipping options may vary depending on the delivery address, the time of your purchase and the availability of the items.

When you place an order, we will let you know what shipping methods are available, the cost and the estimated delivery date.


If we are unable to meet the delivery date for any reason, we will inform you and offer you either to continue the purchase process with a new delivery date, or to cancel your order and reimburse you the full amount you have paid.

Please consider that no home delivery is made on Saturdays, Sundays or public holidays, except in the case of the virtual gift card, which will be delivered on the date you have indicated to us.

For the purposes of these Terms and Conditions, "delivery" will be deemed to have been made, or the order will be deemed to have been "delivered", at the time when you or a third party designated by you are in physical possession of the products, which will be evidenced by the signature of the acknowledgement of receipt of the order at the delivery address provided by you. 

The virtual gift card will be considered to have been delivered, on the date of the shipping of the card to the e-mail address you have indicated to us.

 

 

IMPOSSIBILITY OF DELIVERY

If we are unable to deliver your order, your order will be returned to our warehouse.

If the order has still not been delivered, for reasons for reasons that are not imputable to us, after a period of 30 days from the date your order was available for delivery, we will consider that you wish to terminate the Contract and the Contract will be cancelled. 

Upon termination of the Contract, we will refund to you all amounts paid, including delivery charges (except for any additional charges for choosing a method of delivery other than the ordinary and cheapest method of delivery offered by us), as soon as possible and in any event within 14 days of the Contract being deemed to be terminated.

Please note that we shall be entitled to charge you for any additional transport costs incurred in connection with the termination of the Contract.

This clause does not apply to the virtual gift card.