Terms of sale

Version 6, dated on October, 27th 2026.

 

1. INTRODUCTION

This document (and any document referred to in it) sets out the general conditions of use of this website (https://vilhelmparfumerie.com) and the general conditions of sale of products through it (the "Conditions"). Please read these Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns and Refund Policy and Purchase Options Cancellation Policy (together, the "Policies"), carefully before using this website. By using this website or placing an order on it, you agree to be bound by these Conditions and the Policies. If you do not agree, please do not use this website.

These Conditions may change. The applicable Conditions are those in effect at the time you use this website or place your order. If you have any questions about these Conditions or the Policies, please contact us at info@vilhelmparfumerie.com. The contract between us (the "Contract") may be concluded, at your option, in English or French.

2. OUR CONTACT DETAILS

Products are sold through this website under the name "VILHELM PARFUMERIE" by CPC Services SAS, a simplified joint stock company with a share capital of €50,000, whose registered office is located at 7 rue de Castellane, 75008 Paris, France, registered with the Paris Trade and Companies Registry under number 844 921 395. You can contact us by email at info@vilhelmparfumerie.com.

3. YOUR PERSONAL DATA

Any personal data you provide to us is processed in accordance with our Privacy Policy and Cookie Policy. You confirm that all information and contact details you provide are true and accurate.

4. USE OF OUR WEBSITE

By using this website and placing orders on it, you agree:
i. to use this website only to make legitimate enquiries or place legally valid orders;
ii. not to place false or fraudulent orders. If we have reason to believe such an order has been placed, we may cancel it and inform the relevant authorities;
iii. to provide a true and accurate email address, postal address and other contact details, and to allow us to use them to contact you about your order where necessary. You will not be able to place an order without providing all the required information.

By placing an order on this website, you confirm that you are over 18 years of age and have the legal capacity to enter into contracts.

5. DELIVERY COUNTRIES

The countries we deliver to, together with delivery costs and estimated delivery times, are set out in our Shipping Policy. For deliveries to North America, please visit our dedicated website: https://us.vilhelmparfumerie.com. Some products and offers are only available in selected countries, as stated in these Conditions or on the product page.

6. CUSTOMER ACCOUNT

You may place an order as a guest or by creating a customer account. To create an account, you must provide the information requested, including your name, email address and address. You confirm that you have the capacity to create an account and place orders.

Before placing an order, you must accept these Conditions by ticking the box provided. If you do not accept them, you will not be able to place an order.

Your account allows you to view your previous orders and save your delivery and billing addresses. You are responsible for keeping your login details confidential.

7. PURCHASING PROCESS

To place an order, please follow the online purchase process. You may select the products and quantities you wish to order, up to a maximum of 6 products per order. A summary of the selected products, the price and any delivery charges will be shown before you confirm payment.

We may create promotional codes at our sole discretion. Promotional codes:
i. must be used lawfully, for their intended audience and purpose;
ii. may not be copied, sold, transferred or made public in any way, including in any public forum;
iii. may be deactivated at any time, for any reason, without liability on the part of CPC Services SAS/VILHELM PARFUMERIE;
iv. may only be used in accordance with the specific terms set for each code;
v. may not be exchanged for cash; and
vi. may expire before use.

We may suspend or cancel any credit or benefit obtained through a promotional code if we find or reasonably believe that it was obtained or used in error, fraudulently, unlawfully or in breach of these Conditions or the terms applicable to that code.

7.1 PRE-ORDERS

Some products may be offered as a pre-order before their official release or while awaiting stock. Pre-orders are paid in full at checkout, in the same way as regular orders, and are dispatched as soon as stock becomes available. The estimated dispatch date is shown on the product page and in your order confirmation. The cancellation of pre-orders is governed by our Purchase Options Cancellation Policy.

7.2 DISCOVERY SET

The Discovery Set allows the Customer to select a personalised collection of Vilhelm Parfumerie fragrances in sample size. Each Discovery Set purchase entitles the Customer to a voucher code towards a future full-size purchase (the "Voucher Code"), under the following conditions:

Availability and selection
i. The Discovery Set is currently available only for delivery to the following countries: [list of countries]. It is offered on vilhelmparfumerie.com only and does not apply to us.vilhelmparfumerie.com or to any partner website.
ii. Each Discovery Set may contain only one sample of each scent.
iii. A maximum of two Discovery Sets may be purchased per order. Each Discovery Set counts as one product towards the limit of 6 products per order set out in clause 7.
iv. Scents are subject to availability. If a selected scent is out of stock, we will contact the Customer to offer an alternative scent or a refund of the Discovery Set.
v. The Discovery Set is excluded from all other promotions, discounts and offers, and cannot be purchased using a promotional code.

Voucher Code
vi. Each Discovery Set purchase entitles the Customer to a Voucher Code worth €19 [£ equivalent for UK orders]. [One Voucher Code is issued per Discovery Set purchased.] / [One Voucher Code is issued per order, regardless of the number of Discovery Sets.]
vii. The Voucher Code is sent by email approximately 14 days after the order is placed. If the Customer has not received it within 21 days of ordering, they should check their spam folder, then contact info@vilhelmparfumerie.com.
viii. To receive the Voucher Code, the Customer must be subscribed to our marketing emails at the time it is sent. We are unable to send the Voucher Code to customers who have not opted in. The Customer can subscribe at checkout or via the sign-up form on our website.
ix. The Voucher Code can be redeemed against the purchase of a 50ml or 100ml fragrance, with a minimum order value of €100 [£ equivalent]. It cannot be used towards the purchase of a Discovery Set, gift card or gift set.
x. The Voucher Code is valid for a single use on one order. Any unused balance is lost.
xi. The Voucher Code is valid for [number] days from the date it is sent.
xii. The Voucher Code is personal, linked to the email address used for the Discovery Set order, and cannot be transferred.
xiii. The Voucher Code cannot be combined with any other discount, promotion or offer. It has no cash value and cannot be exchanged or refunded.
xiv. If a Discovery Set order is cancelled or refunded before the Voucher Code is sent, no Voucher Code will be issued.

Returns
xv. For hygiene reasons, Discovery Set samples cannot be returned once opened. Samples that arrive leaking or broken are treated as a lack of conformity under clause 17.2 and should be reported to info@vilhelmparfumerie.com within [number] days of delivery.
xvi. If an unopened Discovery Set is returned under clause 16, the associated Voucher Code will be cancelled. If the Voucher Code has already been used, its value will be deducted from the refund.

General
xvii. CPC Services SAS/VILHELM PARFUMERIE may amend or withdraw the Discovery Set offer at any time. Changes will not affect Voucher Codes already issued. Voucher Codes obtained or used in breach of these terms may be cancelled in accordance with clause 7.

8. PRODUCT AVAILABILITY

All orders are subject to product availability. If a product is no longer in stock, we may offer you a replacement product of the same or higher quality or value. If you do not wish to accept the replacement, we will refund any amount paid for that product.

9. REFUSAL TO PROCESS AN ORDER

We may remove any product from this website at any time and modify any content or information on it. Although we always do our best to fulfil every order, exceptional circumstances such as a manufacturing or stock problem or a payment incident may require us to cancel an order after sending you the order confirmation. In that case, we will refund all amounts paid, including delivery charges, as soon as possible, using the payment method used for the order, at no cost to you.

10. DELIVERY

Subject to clause 8, we will use our best efforts to deliver your order by the date indicated or, if no date is indicated, within the estimated delivery time shown at checkout, and in any event within 30 days of the order confirmation. Delays may occur due to unforeseen circumstances or for reasons related to the carrier or the delivery location.

If we are unable to meet the delivery date, we will inform you and offer you the choice of a new delivery date or the cancellation of your order with a full refund.

No home deliveries are made on Saturdays, Sundays or public holidays, except for virtual gift cards, which are delivered on the date you choose.

For the purposes of these Conditions, delivery takes place when you, or a third party designated by you, take physical possession of the products, as evidenced by the signature or confirmation of receipt at the delivery address provided.

11. IMPOSSIBILITY OF DELIVERY

If we are unable to deliver your order, it will be returned to our warehouse. If your order has still not been delivered 30 days after it became available for delivery, for reasons not attributable to us, we will consider that you wish to cancel the Contract and the Contract will be terminated.

In that case, we will refund all amounts paid, including standard delivery charges (but not any additional charges for a delivery method other than our least expensive standard option), as soon as possible and in any event within 14 days of termination. We may charge you any additional transport costs incurred as a result. This clause does not apply to virtual gift cards.

12. TRANSFER OF RISK AND OWNERSHIP

You assume the risk relating to the products from the time of delivery as defined in clause 10. Ownership of the products passes to you once we have received full payment of all sums due, including delivery charges, or at the time of delivery if later.

13. PRICE AND PAYMENT

The price of each product is the price shown on our website at the time of your order, except in the case of an obvious error. If we find an error in the price of a product you have ordered, we will inform you as soon as possible and offer you the choice of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and you will receive a full refund. We are not obliged to sell a product at an incorrect lower price, even after sending an order confirmation, where the error is obvious and could reasonably have been recognised by you.

Prices shown on our website include VAT where applicable and exclude delivery charges, which are added at checkout. Prices may change at any time, but changes will not affect orders already confirmed.

You may pay by Visa, Mastercard or PayPal. Payments are processed securely by our payment service provider, [payment provider], and your card details are encrypted. Payment is taken in full when your order is placed, including for pre-orders. By confirming payment, you confirm that you are the rightful holder of the card or gift card used.

All payments are subject to validity checks and authorisation by the card issuer. If authorisation is not received, we cannot accept your order and are not liable for any delay or non-delivery.

An electronic invoice is available in the "My Account" section of our website, or sent by email if you ordered as a guest.

14. ORDER CONFIRMATION

Once your order has been paid for, you will receive an order confirmation by email, with a summary of the products purchased and the price paid. You will receive a further email when your order is dispatched.

15. VAT, CUSTOMS DUTIES AND IMPORT TAXES

Purchases are subject to VAT at the rate in force on the day of sale. For orders delivered within the European Union, VAT is included in the price. For orders delivered outside the European Union, customs duties and local taxes may apply. How these are handled for each destination is set out in our Shipping Policy. Unless stated otherwise in the Shipping Policy, any import charges are the responsibility of the recipient.

16. RIGHT OF WITHDRAWAL AND RETURNS

16.1 Legal right of withdrawal

As a consumer, you have the right to withdraw from the Contract within 14 days of receiving your order, without giving any reason. If your order is delivered in several parcels, the 14 days start from the day you, or a third party other than the carrier designated by you, take physical possession of the last product.

To exercise this right, please inform us of your decision before the 14-day period expires, by email to info@vilhelmparfumerie.com, or by post to CPC Services SAS/VILHELM PARFUMERIE, 7 rue de Castellane, 75008 Paris, France. You may use the withdrawal form in Annex 1, but this is not compulsory. Please include your order number and the product(s) concerned.

Pre-orders may also be cancelled at any time before dispatch, as set out in our Purchase Options Cancellation Policy.

16.2 Returning the products

Once you have informed us of your decision, we will send you the return address. You must return the products without undue delay, and in any event within 14 days of informing us of your decision. Return shipping is at your own cost and responsibility. We recommend using a tracked and insured service, as we cannot accept responsibility for parcels lost or damaged on their way back to us.

16.3 Return conditions and quality control

To be eligible for a refund, products must be returned unused and untested, in their original box with the cellophane seal intact, and complete with any samples, gifts or accessories included with the order.

For hygiene reasons, the right of withdrawal does not apply to sealed products that have been unsealed after delivery. Discovery Set samples are subject to the specific return conditions set out in clause 7.2.

All returns are inspected by our quality control team on arrival. If a product does not meet the conditions above, we will contact you and return it to you at your cost.

16.4 Refunds

Once your return has been approved, we will refund the price of the products and the original standard delivery cost. Any additional cost for a delivery method other than our least expensive standard option is not refunded. You are responsible for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature and characteristics.

Refunds are made using the payment method used for the original order, without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw. We may withhold the refund until we have received the products back or you have provided proof that you have sent them, whichever is earlier. The time it takes for the refund to appear on your account depends on your bank.

16.5 Refusing delivery

If your order has been dispatched but not yet delivered, you may inform us by email and refuse the parcel when the courier arrives. Once the parcel has been returned to our warehouse, we will refund you in full.

16.6 Damaged, faulty or incorrect products

If your order arrives damaged, faulty or incorrect, please contact us within [number] days of delivery, with your order number and a photo of the product and its packaging. We will arrange a replacement or a full refund and cover the cost of the return. This is without prejudice to your legal guarantees under clause 17.2.

Further details are set out in our Returns and Refund Policy.

17. LIABILITY AND LEGAL GUARANTEES

17.1 Liability

We are not liable where the non-performance of our obligations is attributable to a third party, to you, or to an event of force majeure as defined in Article 1218 of the French Civil Code. However, nothing in these Conditions excludes or limits our liability for:
i. death or personal injury caused by our negligence;
ii. fraud or fraudulent misrepresentation; or
iii. any matter for which it would be unlawful to exclude or limit our liability.

Due to the public nature of the internet, we do not guarantee the accuracy or security of information transmitted or obtained through this website, unless expressly stated otherwise.

17.2 Legal guarantees

As a consumer, you benefit from the legal guarantee of conformity under Articles L217-3 et seq. of the French Consumer Code, for 2 years from delivery, and from the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code, for 2 years from the discovery of the defect. Products are in conformity where they match the description on our website, are fit for the purposes for which such products are normally used, and meet the quality and performance that can reasonably be expected. These guarantees apply independently of any commercial guarantee.

17.3 Delivery address

Products are delivered to the address you provide when placing your order. We are not responsible for deliveries where the address provided is a PO box, a logistics hub from which parcels are forwarded, a non-fixed address, or a collective location where an individual address cannot be clearly identified.

17.4 Complaints and mediation

If you have a complaint, please contact us first at info@vilhelmparfumerie.com so we can seek an amicable solution. If no solution is found, you may refer the matter free of charge to the consumer mediator: [name, address and website of consumer mediator].

18. INTELLECTUAL PROPERTY

All copyright, trademarks and other intellectual property rights in the information and content on this website belong at all times to us or our licensors. You may only use this content as expressly authorised by us or our licensors. This does not prevent you from using this website to the extent necessary to place an order or copy your order details.

19. MISUSE OF THE WEBSITE

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to this website, the server on which it is hosted, or any server, computer or database connected to it, and you must not attack this website through a denial-of-service attack. Any such breach may constitute a criminal offence. We will report it to the relevant authorities and cooperate with them, and your right to use this website will end immediately. We are not liable for any loss or damage caused by such attacks or harmful material resulting from your use of this website or any linked website.

20. LINKS ON OUR WEBSITE

Links to third-party websites are provided for information only. We have no control over their content and accept no liability for any loss or damage arising from their use.

21. WRITTEN COMMUNICATIONS

By using this website, you agree that communications with us will be mainly electronic. We will contact you by email or by notices on our website. You agree that contracts, notices, information and other communications we send electronically satisfy any legal requirement for written communication. This does not affect your statutory rights.

22. NOTICES

Please send any notices to info@vilhelmparfumerie.com. Unless otherwise specified, we may send notices to the email or postal address you provided when placing your order. Notices are deemed received when posted on our website, 24 hours after an email is sent, or 3 days after a letter is posted. To prove notice, it is sufficient to show that a letter was correctly addressed, stamped and posted, or that an email was sent to the address provided by the recipient.

23. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract is binding on the parties and their respective successors and assigns. You may not transfer, assign or charge the Contract, or any of your rights or obligations under it, without our prior written consent. We may transfer, assign, charge or subcontract the Contract or any of our rights or obligations under it at any time, without prejudice to your rights as a consumer.

24. FORCE MAJEURE

We are not liable for any non-performance or delay in performing our obligations caused by events beyond our reasonable control ("Force Majeure"), as defined in Article 1218 of the French Civil Code. Our obligations are suspended for the duration of the Force Majeure event, and our deadlines are extended accordingly. We will make reasonable efforts to bring the Force Majeure to an end or to find a solution allowing us to perform our obligations.

25. NO WAIVER

If we do not insist on strict performance of any of your obligations, or do not exercise any of our rights or remedies, this does not constitute a waiver of those rights or remedies and does not release you from your obligations. A waiver by us is only effective if it is expressly stated to be a waiver and communicated to you in writing.

26. PARTIAL INVALIDITY

If any provision of these Conditions or of the Contract is declared invalid by a final decision of a competent authority, the remaining provisions remain in full force and effect.

27. ENTIRE AGREEMENT

These Conditions and the documents referred to in them form the entire agreement between the parties regarding their subject matter and supersede any prior oral or written agreement. Nothing in this clause limits liability for fraudulent misrepresentation or affects your statutory rights as a consumer.

28. CHANGES TO THESE CONDITIONS

We may revise these Conditions at any time. The Conditions in force at the time you use this website or place your order will apply, unless a change is required by law or by a competent authority, in which case it may also apply to previous orders.

29. APPLICABLE LAW AND JURISDICTION

The use of this website and any Contract for the purchase of products through it are governed by French law. Any dispute relating to them falls under the non-exclusive jurisdiction of the French courts. This clause does not affect the rights you have as a consumer under the mandatory laws of your country of residence.

30. COMMENTS AND SUGGESTIONS

We welcome your comments and suggestions at info@vilhelmparfumerie.com.

31. RECYCLING

Information on how to sort and recycle our products and packaging is shown on the packaging itself or, where this is not possible, on our website.

ANNEX 1 – WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the Contract.)

To: CPC Services SAS/VILHELM PARFUMERIE, Customer Service, 7 rue de Castellane, 75008 Paris, France – info@vilhelmparfumerie.com

I hereby give notice that I withdraw from my contract of sale for the following products:
- Order number:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date: